Policies
Privacy Policy
Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site.
I. What kind of information do we collect from you when you visit our site?
When you visit https://www.macovineyards.com/, our stats package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using; how long did you stay on our site; what pages did you look at. This helps us understand how visitors browse our site, so that we can make their shopping experience better.
We also collect personal information about you when you check out of our store such as your name, address, postal code, phone number, etc. We need this information to process payment and ship merchandise to you.
II. Sharing of personal information – we don’t do it.
Under no circumstances will we share any personal information that we collect with any third parties or web sites. All the information you give us is completely private and used solely for order processing and shipping. If you give us permission to send you marketing emails then we use your email for that purpose, but never does that email get sold or distributed to any other web site or list.
III. Newsletter Opt-Out.
If you have chosen to opt into our newsletter or marketing emails and decide to opt out, we have a simple unsubscribe form that will let you get off our email list. Also, under the member area, you will find a simple form to unsubscribe.
IV. Consumer inquiries and privacy.
If you have any questions about your privacy, or want to make changes to your profile, or get off our marketing list, simply send us an email.
V. Protecting your information.
All the payment information we collect is done so under SSL – a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.
TERMS & CONDITIONS
Terms Of Use and Legal Restrictions
By using this website or placing any orders with us, you agree to be bound by the Terms and Conditions below. Use of the Site is also subject to the privacy policy. If you have any questions about these Terms and Conditions, please contact us at info@macovineyards.com
General Terms and Conditions
Your use of the MaCo Vineyards (“MCV”) Site is expressly subject to the following Terms of Service and Conditions of Sale (“Terms and Conditions”). If you do not agree with any of these Terms and Conditions, do not access or otherwise use this website or any information or materials contained on this site, or place any orders or otherwise purchase products. Your use of the Site shall be deemed to be your agreement to abide by each of the Terms and Conditions set forth herein. We may update these conditions at any time and from time to time, and your continued use of the Site following any such change shall be deemed to indicate your acceptance of any modifications to these Terms and Conditions.
Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language to gain their trust and make sure they keep coming back to your site!
Sale of Alcoholic Beverages
MCV does not sell alcohol to persons under the age of 21 and makes every effort to ensure that alcoholic beverages are not delivered to anyone who is under the age of 21. By using this site, you affirm and acknowledge that you are over the age of 21, that the person placing the order and receiving a shipment of alcoholic beverages from us is over the age of 21 and that receipt of shipments containing alcoholic beverages requires the signature of a person 21 years of age or older who is not intoxicated.
If you intentionally or unintentionally misrepresent your or someone else’s age in order to provide alcohol to a person under the age of 21, MCV shall have the right to take action against you or seek indemnification from you for any suit or action to which we may be subject to the full extent allowable by law. As required by the Communications Decency Act of 1996, MCV hereby notifies you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to content that may be harmful to minors.
You also agree that any alcohol purchased from the Site is intended for personal consumption and not for resale.
Payment Methods & Charges
Orders are by credit card only. We accept American Express, Discover, MasterCard, and Visa. By entering your credit card information for your order with us, you are committing to the payment to MCV and also bound by the terms of your credit card agreement. The billing address for any such credit card needs to be provided at the time of your order and must be the address on your credit card statement. The billing address will auto-populate as the default address where your order will be shipped. If you wish to ship to an address different than your billing address, please provide this information at the time of your order.
Automatic Renewals
As detailed on our membership page HERE we offer several Phelps Preferred membership tiers.
All of the membership offerings are offered as subscription programs that automatically renew unless and until you cancel your membership or your membership is terminated pursuant to these terms and conditions of use.
By signing up as a member, you are agreeing to the automatic renewal of your membership and having your credit card automatically charged two times per year prior to each shipment. The amount charged per shipment for each membership level depends on the membership selected and varies for each shipment based on the wines specified in the shipment, plus any applicable taxes and shipping charges. Membership may be cancelled with advance written notice. Additional wine purchased online or at the winery does not apply towards your annual subscription commitment. You are able to skip one shipment in an 18-month period. Please note, once a shipment has processed, we are unable to cancel it.
SHIPPING POLICY
All orders are processed at, and shipped from, warehouse locations in Napa. Insurance may be available for an additional charge. Unless you live on the West Coast, we do not ship during certain months of the year via Ground Service. During the winter and summer months, weather conditions and longer delivery times can often result in the spoilage of your order. Please note that when your wine order is picked up by the common carrier for delivery, the wine becomes your responsibility. We want to ensure that you receive wine you order from us in good condition. If your order is damaged in the course of shipping, contact us with 10 days of receipt and we will arrange for a replacement. To make a claim for a damaged shipment, go to info@macovineyards.com MaCo Vineyards is not responsible for, and will not replace, wine that is damaged by extreme weather conditions during shipment.
You agree that you are not purchasing wine from MCV to ship to another state or resell.
Please note that MCV may not be able to ship wine to certain states. Due to changing direct-shipping laws and regulations, the list of states that we ship to may change at any time. MCV will arrange for shipment on behalf of the buyer, to an address specified by the buyer, provided that MCV in its sole discretion believes that such shipment will not subject us to the risk of any sort of legal action or other harm. The Site will not allow you to place an order if we cannot legally ship to you. If you live in a state where the direct shipment of wine by us may violate the law, we will contact you to discuss shipping options, which options may include provision of an alternative shipping address in a state where the direct shipment of wines to consumers is permitted or storage of the wines at an acceptable third-party storage facility.
We will notify you by email when your wines are ready to be shipped. Please be aware that your order may be delayed until ideal weather and shipping conditions arise to protect your wines. An adult signature will be required for delivery of alcoholic beverages. To ensure prompt and successful deliveries of your wines, please ensure that an adult 21 years of age or older will be present and available to sign for your shipment. If no one will be at home to accept delivery, we recommend using a business address for shipping, or arranging with your shipper to hold your shipment at their location for pickup. We will not be held responsible for any shipment delays (or wine damaged as a result of such delays) caused by erroneous information provided by the customer at the time of ordering or caused by the failure of an adult to be present for signature at the time the wines are delivered.
Please contact info@macovineyards.com with any questions or concerns you may have regarding our shipping policies.
RETURN & REFUND POLICY
If you are unsatisfied with a wine that you purchased directly from MaCo Vineyards for any of the following reasons, we will replace or refund your purchase:
- If your wine is corked – please save the bottle, wine, and cork to send back to us
- If your wine has been damaged in transit
- If you received a wine that is different than the wine you ordered;
To initiate the return process, please contact our Customer Service Team – info@macovineyards.com. Please note, only wines purchased at MCV qualify. All refunds will be placed to a MCV gift card.